For the time being all payments are carried out by direct payment, which you can do via your bank app to our account. We are going to be offering new ways to pay and take note, that there can charges for them.
We will update within the Shop
Hardware payments.
When buying hardware, you will be able to pay via the website options, some options have a fee and may offer finance options. The sale of hardware, is normal regardless of any add on services that you may want to have. This means that when you order the hardware it is delivered to you and yours. This has no impact or link or otherwise to any other services; we always keep our labor (services) and hardware (goods) as two separate transactions.
hardware purchased on site, is subject to payment, you shall not own the hardware until such the payment is made good. – failure to pay may result in recovery costs.
Group buys.
Popular options are the group buy, this is a syndicate purchase where we manage the purchase and import of hardware only.
Typically a price will be published and a schedule of when the transaction will be carried out. Your payment shall be this amount, withstanding that there may be an adjustment either way. We may cancel the orders from group buys if there is not enough orders for the purchase. You will be refunded within 3 days if this is the case. Note that group buys are a service which we manage only.
Labor
Installations, inspections are charged at a daily rate plus costs.
Costs are travel, possible hotel costs and any hire that is required or items required to complete the service.
Invoices shall be paid in 7 days, on the rare occasion you shall pay no more than costs and a single day rate in advance. Normally all service payments are made after the service has been provided.
Consultations
Consultations are paid in advance when you book you consultation, this is non refundable.
Online, via email, web phone, telephone, will not incur travel costs, however face to face may incur travel costs. Your option maybe cancelled as we cover a smaller area (within an hour of RG23).
Project management.
Often projects start with a consultation and then lead to full project management. Project management fall under the TCC rules and therefore payments shall be made at agreed points within the project. This will be documented.
Please be aware that a lot of time goes into the project behind the scenes and out of hours due to the international companies that we deal with.
We are working on your behalf and therefore costs should be met by yourself including the hardware purchase, contractors, and all items or additional services that are required to complete the project.
Payment charges:
Some of the payment options charge fees which are around 3%, to save this amount you can make a direct payment. WE DO NOT take cash payments, unless its a small job and agree to this form of payment.
To make a direct payment, contact us with your order number and select the option in the check out.
Refunds:
Consultations are non refundable.
Bespoke or custom orders are non refundable.
Failure to perform, Refunds are undertaken within 24 hours or less.
Hardware (goods) refunds are subject to inspection and return. The refund time may vary from a few days to the day the return arrives.
Service refunds are proportional, depending on the nature of the issue. Typically this can be adjusted on notice (TCC rules) or shall be adjusted prior to the invoice being issued.
Group buy refunds ( failure) is refunded within 24 hours.
Cancelled orders.
Should you cancel any order at any time you may be subject to costs. The reason is that if we order hardware imports, these fees still have to be paid as well as shipping in and out. The process can take a much longer time to process.
If you cancel the order within 2 hours, this is not usually an issue for a full refund.
If you order via our automatic system (non human) then the process may have already commenced within seconds. in short, if we don’t incur costs and can cancel then we will give the refund as soon as possible. all costs will be deducted from the refund amount.
all transactions, are set out to be fair and protect us both while being reasonable.