For your information, please check all terms and conditions.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Certain items will have a refund option for the duration of the warranty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us right away if it has been damaged in shipping.
(see shipping damage below)
Several types of goods are exempt from being returned. Perishable goods. We also do not accept products that are hazardous materials, or flammable liquids or gases. items marked as USED are also exempt.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Bespoke orders.
- User Damage.
- Used items.
- Shipping damaged.
To complete your return, we require a receipt or proof of purchase or/and your order number.
Please do not send your purchase back to the manufacturer unless we tell you to do so.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Software.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Error in ordering, ignoring instructions, delayed cancelling of the order.
AutoMatic refunds.
If you buy a item or group of items, we may discount this order and make a refund to you. This will happen automatically. If a refund amount appears on your account, you now know why.
This is usually after completion of the orders.
we are an ethical business after all….
Your Seeking a refund….
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We may contact you for bank details for the payment.
False refunds and user damage.
You will be charged for the return, administration and testing of the devices and any other costs in addressing the matter.
Payment refunds.
We use third party services for card payments, which incur costs, this will not be refunded.
If you pay direct, in cash, or transfer of payment, and there are no costs incurred you will have a full refund, less any costs – see our other payments page. We will refund you as soon as possible depending on the type of payment you have made and the status of your order, the refund may be paid immediately, within 2 days or around 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. then send us a email. Normally wait about 5 days, but sometimes this can take up to 10 days.
If you cancel the order within a certain time of placing the order, the debit from your account may be removed as if you had not made the transaction, therefore you may not see a separate refund notice in your statement.
Then contact your credit card company, it may take some time before your refund is officially posted on your account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
We don’t have sales, we adjust the prices to keep them low at all times. please be aware that prices can change before and during the purchase process. You should check availability and prices at the time, failure to do so identifies us of liabilities.
EXCHANGES and Warranty returns
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Please note that partners around the world work with us to provide your service. items may have a collect and return policy, other may have a collection service. Some will involve you returning the items.~
Item warranty terms vary, the terms should be available on the document/ item page. You should keep a record of the page and terms of the warranty.
CREDIT NOTES
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
RETURNS
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that shipping is included in the price of the items unless separately stated.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that it may be damaged.
Shipping damage
Should you have a item damaged in shipping or feel there could be a risk, video the collection and opening of the package showing the condition of the packaging and the package and any damage.
if you have insured shipping (selected in the shop or purchased separately) then you will need to contact the shipper and us, and we will help get the item replaced. This can take a while to resolve.
Most shipping business have some insurance for items that they damage. all Items which we send will be suitably packed and photographed as proof of shipping and condition.
Need help?
Contact us for questions related to refunds and returns.
also read the payments page for more details and information Payments — RenewSolar as it forms the contract between us.