Most items available come with a warranty, they do vary, and some items are without warranty or guarantee. How you purchase can effect the warranty and guarantees equally as what you purchase.
Think of the warranty as basic and simple, a little limited but fair.
RenewSolar Warranty:
All services are warranted and guaranteed to be of a reasonable standard which a person would expect.
We do not warrant that the website, the shop or third party information, services and goods under our warranty or a cover all. There may be out of date, inaccuracy or human errors. We will do our best and comply with our legal obligations.
Hardware warranty. All items made by RenewSolar are supported with a warranty that the hardware is fit for purpose and covered by a 30 day warranty unless this is extended or altered by another part of this document.
All RenewSolar items are covered with 3 hours of support for all users and extended to 12 months for competent persons. This excludes software.
Battery warranty
All batteries sold on the website, are subjected to various warranties depending on what you buy.
We rebrand and build batteries ourselves which will make the matter more confusing. All our own batteries should start RNS in the reference.
The battery should be tested for capacity within 7 days of delivery. if your battery fails this test, contact us.
(keep in mind that you should use the correct testing method and qualified tools.)
All batteries shall be received in working condition and free from fault – excluding shipping damage.
Batteries shall be as described or amended or communicated (remember to check spec’s before you order)
Cycle life shall be 2000, 5000, 6000,10000 on the provisions are met (as set out in the hand book)
All batteries are given a support warranty for 5+ year based on the specifications, this means that should you have a fault out side our normal period but no longer than 7 years, we will work with you to resolve any issues. This can be dealing with the manufactures, carrying out fault testing and also repairs. ( costs apply).
Budget batteries, have a warranty which differs.
A budget battery is a bespoke order and has only the following warranty. it works and it has capacity on delivery. We offer limited support, in that we will act as an agent to resolve any issue, and offer repair services at cost should the need arise. Think of this as a low cost helping hand which is available for 1 year.
RenewSolar batteries are supported for 10 years they have a hardware warranty of 2 years on the BMS and 5 years on the cells. We warrant that the cells kept to and used spec will have capacity for greater than 2 years in normal use. Our batteries are expected to last/work for 10-16 years.
All other batteries: ask us what the warranty is for the item that you are purchasing. We do consider that the costs of the battery and support should be available for all the batteries though our their duration of cycles. however some faults may arise where you would contact the manufacture and not us. We do select good service providers. we will manage this for most of our batteries that we sell.
Due to the ethical commitment, we will usually carry out the repairs on any battery at a very reasonable cost, this could be around £70 so should not put you off the lesser warranty items. if you pay less, the risk of failure may be higher, but keep in mind that scale of pricing should be related to our website prices.
for example a £4500 battery (10kwh) and our like for like battery at £2000 is not a lower value and higher risk, they are the same or better from another supplier.
Warranties do not include user errors, inability or lack of skill and competence. Installation and set up is a service offered by RenewSolar. They do not include shipping damage, this would be the fault of the shipper/ postal and therefore be required to arrange the replacement item and cover any of your losses.
Solar panels
All solar panels have a warranty of performance and power. This is usually 10 years and up to 30 years. this varies based on which provider we are using. We warrant that they are free from defects and offer a collection and replacement for most of the panels offered for faulty or damaged solar panels within 30 days is free. The warranty does not cover the installation and removal, the testing of the panels or losses incurred.
Inverters:
Should you have a fault within the warranty period we will address this.
Most off grid systems will have a 15 day return and fault free warranty for a 1 year period.
Most grid tied will have 2-5 year warranty, some at up to 10 years.
Most hybrid inverters have a warranty between 5 and 10 years.
We will provide fault basic support up to ten years on all inverters. This does NOT include, user error, accidental damage, system irregularities, lightening, over loading, water or environmental damage, or any misuse or illegality and incompetence.
General information.
We want you to be happy with your purchase and offer basic support for everything that we offer. We keep in line with the manufactures warranty and acts as the agent and facilitator. We have good working relationships with our manufactures and suppliers. We will facilitate replacement or repairs provided they are within the warranty periods and offers. These tend to vary where replacement parts are included, or could be installed with or without fees. some can be achieved on fall back items – we are engineers after all. this means that should something break it can be a free repair or a low cost, regardless of the warranty period.
Making a claim.
If you have a fault or ANY problem let us know as soon as you are aware. Timing is important.
You will need your order number. The item model and serial number. Try to describe the issue in the shortest possible way, we don’t need life stories.
You can file this in your order notes. email us or send a message, ( don’t leave voice mail) and call us.
(or all).
We are available 24/7 for all paid customers who have made an order from us. limits will be holidays and family events. We are NOT here to support installation and configuration questions.
Example:
Order #9999 RenewSolar 10kwh battery, wont switch on, it is connected to the inverter. serial – SN12233-12554-2012
You are likely to get a simple reply, is the button turned on, is the breaker on, have you tried putting a charge into it? please send a photo of the connections and breakers.
(as you may gather, this happens and people have the breakers off or push the button before the breaker is connected)
Installation warranty:
The installation services shall be free for defects for a period of 3 months, all issues directly related to the service provided shall be remedied within 36 hours of notice being received or as soon as possible. all installations shall be to code or better and comply with the relevant regulations.
Booking slots and installations times are not warranted as we may need to move appointments based on priority or emergency.
Quote guarantee:
We offer no such service or warranty of guarantee we offer no price affirmations or contractual agreement on any platform, website or other. The best we can offer is an estimate and this is only good for 3 hours at best. Prices change on many items and this can include shipping costs, government change of policy and other extorsions including currency conversions. As we work on small margins we cannot always buffer the price changes. Therefore you may pay more (or less) This is something our of our control. The price/cost at the time of publishing/informing you would have been correct.