Down for much of the day

Statement from RenewSolar Regarding Service Interruption

London, November 7, 2025 – RenewSolar, a member of the group led by renowned system developer and infrastructure designer Rory Witham, today addressed a service interruption that impacted its global customer management system.

The incident occurred during a scheduled system maintenance window on November 7, 2025. While routine updates—including security and software enhancements, and certificate renewals—normally require minimal downtime (typically under 30 seconds), an unexpected issue led to an outage lasting approximately five hours.

Cause of Interruption and Client Impact

The service interruption, which occurred between approximately 11:00 and 16:00 GMT, caused temporary loss of access to order tracking and project management features for our clients worldwide.

“The cause of the problem was unrelated to our core updates,” stated Rory Witham. “It was challenging to isolate, but it was ultimately traced to an issue involving third-party software or hardware that unexpectedly locked our system out of the network. Due to security protocols, we cannot release further technical details.”

Mr. Witham emphasized the following:

• Security Breach: There was no compromise or security breach of customer data.
• Data Loss: Clients who attempted to place an order between 11:00 and 14:00 GMT on November 7 may find their order and payment records did not register in our system. These affected clients will be contacted immediately.

Commitment to Redundancy

“I take full responsibility for this service outage,” Mr. Witham added. “Our systems are designed with high-level redundancy to ensure zero impact on clients during business operations. This incident serves as a clear reminder that essential oversight cannot be relaxed. We are conducting a thorough review of the incident to ensure our third-party integrations and network safeguards eliminate any risk of recurrence.”